Dear Valued Guest
We would like to welcome you to the MARO HOTEL. Our commitment to service and value is, and always will be, of paramount importance. Because we are in the business of service, we recognize that quality service means a professional approach to you, our guest.
We understand that travelling can sometimes be tiring! However, we are confident that we can create some of the comforts of home during your stay.
Your feedback is invaluable as we continually listen to comments from business and leisure guests about our services and facilities.
MARO HOTEL location in old quarter, viewing poetic Hoan Kiem Lake. One of the most beautiful places of Hanoi: One of 36 roads, where is the ancient town center, administrative center, commercial center, diplomatic, near to Dong Xuan market where you can go shopping, entertainment, where to enjoy the traditional, characteristic cuisine of Hanoi’s people. We hope you have a vacation as you like and leave a good impression on the capital Hanoi and our MARO HOTEL.
Whether you are on a business trip, organizing a conference, holding a small meeting, enjoying a relaxing weekend, attending a family reunion, or a few days vacation, you are assured of a warm and friendly welcome at our hotel.
We look forward to welcoming you again on your next trip!
Staff and Management of the MARO HOTEL.
GUEST SERVICE:
If you want have the information of the restaurants, tourist location, tours, taxi, laundry, etc...you can call receptionist, dial 0 (Open 24 hours).
RESTAURANT:
24 hours menu available
Breakfast: 6:30 am to 9:30 am
Lunch: 11:00 am to 14:00 pm
Dinner: 17:00 pm to 22:00 pm
COFFEE/TEA
Complimentary coffee and tea are available in your guest room
Additional supplies dial 0
EMERGENCY
In case of an emergency: Call dial 0
TERM AND CONDITIONS:
Room order hour: Check in time: 2:00PM
Check out time: until 12:00 PM
Room releasing hour:
Late check-out before: 5:00PM as counted as rate of 50% room price.
Late check-out after 5:00 PM as counted as rate of 100% room price.
Early check-in before 12:00PM, guest if desires to release his/her room exceed to an allowed hour, please contact reception court.
PAYMENT:
Pay in cash or transfer before checking in.
Children policy:
- Children under 5 years old: FOC. Maximum 1 child per room
- Children from 5 to under 11 years old: Surcharge US$7/child/room. Maximum 1 child per room
- Children above 11 years old: count as adult. Surcharge US$15/pax/room. Maximum 1 child per room
RULES AND REGULATIONS OF HOTEL.
1. Show identity document or other relevant certified document at Reception Counter.
+For foreigner visitor/guests: Valid passport and visa to be shown.
+ For Vietnamese visitors/guests: Identity card or other relevant certified documents may be accepted.
2. Visitor/guest identity documents will be maintained and kept during a period of touring by the hotel. Guest or visitor in case of withdrawal or taking out of his/her identity document but still desire to accommodate, he or she will be charged at arisen serviced fees up to date.
3. Do not bring weapon, risk poison or any unauthorized drugs, explosive, or any hazard factors brought into the hotel.
4. Do not play gambling, heroin, cocaine, narcotics brought into the hotel guests to assume their responsibilities or any perjury to be punishable under law.
5. Do not smoke in the room.
6. Please notify the protocol or reception officer in case of key loss, escaped or stolen. A fee of US$5/key will be charged.
7. Please keep all valuable objects in safe-box or handing-over the reception for temporary keeping. Your loss or damages due to wrong direction to the above regulations are out of our responsibilities.
8. Do not bring pets into hotel.
9. Keep common hygiene; do not discard waste products, unbleached paper, hygiene waste or any rubbish into drainage.
10. Please do not open radio channel, cable television, TVs channel noisily to neighbor.
11. It is not willingly to move or give away any asset to the room in hotel if without such any consent from the room manager of hotel. If any loss, damage of asset occurred, a penalty or compensation to be given at 100% of current value of the damaged.